Privacy Policy

1. Introduction

At AVL Cleaning and Removals (Pvt) Ltd ("AVL," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and address provided when booking our services or subscribing to our newsletter.
  • Service-Related Information: Details about your property, service preferences, and special instructions provided during booking.
  • Website Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent, collected via cookies and analytics tools.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and manage our cleaning and removal services, including scheduling and communication.
  • To process payments and send invoices.
  • To send promotional emails, newsletters, or updates (you can opt out at any time).
  • To improve our website and services through analytics and feedback.
  • To comply with legal obligations or respond to legal requests.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist with payment processing, email marketing, or analytics (e.g., Google Analytics).
  • Legal Authorities: If required by law or to protect our rights, safety, or property.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us analyze website traffic and personalize content. You can manage cookie preferences through your browser settings.

7. Your Rights

Under applicable data protection laws (e.g., GDPR), you have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing emails or request that we stop processing your data for certain purposes.

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example, booking information may be retained for 3 years for accounting purposes.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms). We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with an updated "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the new policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: lalika.jayasooriya@gmail.com
Phone: 078 6340 7872

Last Updated: April 23, 2025